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FAQ
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How can I ensure that I select the correct size when purchasing clothing from iRARE?To find your fit, please measure your chest, waist, and hips using the guide provided on our website, then compare to our size chart to ensure a perfect fit. Our size chart is tailored to each specific item, ensuring that you find the ideal size for every piece of clothing. By following these measurements and comparing them to our size chart, you can select the perfect size and minimize the need for returns or exchanges. We value providing our customers with clothing that fits just right, and this measurement process helps to achieve that goal. How to measure for Tops Chest - Measure the full circumference of the chest 1"(2.5cm) below the underarm. Waist - Measure the full circumference of the narrowest point of the wait. Hips - Measure the full circumference at the widest/fullest point of the hips. TOPS SIZE CHART How to measure for Sports Bras Bust - Measure the full circumference around the fullest part of your bust, ensuring the tape measure is level and falls flat against your back to get your cup size. Under Bust - Measure the full circumference under your bust to get your band size. The tape measure shouldn't be touching your breast tissue, so you may need to lift your breasts up to get an accurate measurement. SPORT BRA SIZE CHART How to measure for Bottoms Please measure your waist, hips and inside leg using the size guide below then compare to our size chart to find your fit. Waist - Measure the full circumference at the narrowest point of the waist Hips - Measure the full circumference at the widest/fullest point of the hips Inside Leg - Measure the length from crotch to ankle BOTTOMS SIZE CHART SOCKS SIZE CHART
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What are the benefits of creating an account with iRARE?By creating an account with iRARE, you gain access to a range of benefits that enhance your shopping experience. You can easily access your account details and order history, making it convenient to track your purchases and manage your information. In addition, having an account allows you to start a return effortlessly, streamlining the process for any items that may not meet your expectations. Furthermore, you can edit your saved addresses, enabling faster and more efficient checkouts for future purchases. Overall, creating an account with iRARE provides you with the convenience and control to make your online shopping experience as seamless as possible.
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How do I create an account on iRARE's online store?Hit the 'My Account' button Select the 'Create An Account' link Fill in the relevant fields and click 'Create Account' You can then sign into your account under the My Account section anytime to see your account details, order history and much more. Please note that placing an order doesn't automatically create an account, so be sure to follow these steps to enjoy the full benefits of your iRARE account.
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What is iRARE's return policy?At iRARE, we understand that sometimes a purchase may not be the perfect fit, so we offer a hassle-free return policy for our customers. If you are not satisfied with your purchase, you can return the item(s) within 30 days of delivery for a full refund. The item(s) must be unworn, unwashed, and in their original condition with all tags attached. Please note that final sale items, such as clearance, promotional items, and water bottles are not eligible for return. To initiate a return, simply contact our customer service team for a prepaid return label. Once we receive your return, we will process your refund within 5-10 business days. Thank you for choosing iRARE for your online activewear needs. To learn more visit our RETURN POLICY PAGE.
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How can I set up a return for my online purchase from iRARE?Simply email us at irare.info@gmail.com with the order ID number and your reason for the return. Our team will then assist you in processing the return. Please note that all returns must be initiated within 30 days of the purchase date and the item must be in its original, unworn condition with tags attached for a full refund. Thank you for shopping with iRARE, and we strive to ensure a seamless return process for all our customers.
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How can I check the status of my return with iRARE?It is important to note that we are processing returns within 5-10 business days once your return is received. If you still need support or have any inquiries regarding your return, please send us an email at irare.info@gmail.com. In your email, kindly provide us with your return ID or order ID, full name, email address, country of residence, and the item(s) that were returned. This will enable us to assist you in a timely manner and provide you with the necessary updates on your return. Thank you for choosing iRARE—we are committed to ensuring your satisfaction with our products and services.
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How long will it take for my refund to be credited back to my original method of payment?Once your return is processed, your funds will be credited back to your original method of payment. You can expect to see this reflected on your statement within 10 - 15 business days. Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next billing cycle. At iRARE, we strive to ensure a smooth and timely refund process for our customers, and we appreciate your patience and understanding during this time.
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How can I track my order from iRARE's?Once your order is placed, you will receive a confirmation email. This will be followed by a second email containing your tracking information once your order has been shipped. You can use the provided tracking information to monitor the status and progress of your delivery. In the unlikely event that you don't receive your order after the stated delivery timeframe, or if there are any issues with your delivery, please contact our customer service team at irare.info@gmail.com. We are committed to ensuring a positive shopping experience and will work to resolve any delivery-related issues promptly.
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Are there any restrictions on shipping locations for iRARE?Yes, currently we do not ship to the following places: Afghanistan, Belarus, Burundi, Bonaire, Cambodia, Central African Republic, Cuba, Democratic Republic of Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion, Russia, Somalia. We apologize for any inconvenience this may cause and are constantly evaluating our shipping options to better serve our customers. Thank you for your understanding.
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Will I have to pay Customs Duty on products purchased from iRARE?If you are purchasing products from iRARE and they are being imported into a different country or customs territory, you may be subject to Customs Duty. Customs Duty is a charge applied by the local customs authority of the importing country. It is your responsibility to pay this fee to the relevant authorities. The amount of Customs Duty payable can vary depending on the country and the type of goods being imported. It's important to be aware of your country's specific Customs Duty regulations before making a purchase from iRARE. Checking with your local customs authority or consulting with iRARE's customer service team can help you understand and prepare for any potential Customs Duty charges.
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